We are currently seeking the following positions:
Director of Resident Services
Reports to: Executive Director
Status: Full-time, Exempt
About Windy Hill Foundation
Windy Hill Foundation (WHF) is an award-winning, non-profit, affordable housing provider formed in 1981 in Middleburg, VA. WHF’s mission is to provide safe, decent, affordable housing to low- and lower-income families and older adults in Loudoun and Fauquier counties and to encourage self-improvement and self-sufficiency among our residents. We operate 310 residential units and offer comprehensive support services and education resources to children, adults, and senior residents.
Summary Description
WHF’s Resident Services program promotes opportunity and independence for WHF residents through a combination of strategic programming, individual support, and community partnerships. Our Resident Services goals include housing stability, economic and educational development and mobility, health and wellness, and population-specific services (children, youth, parents, seniors, veterans). The Director of Resident Services (DRS) is responsible for designing, directing, and evaluating an effective, data-driven resident services system and engaging residents, Resident Services staff, partners, and volunteers to deliver consistent, replicable, and scalable outcomes.
Key responsibilities of the DRS include: Assessing community needs; establishing goals for resident outcomes; cultivating and supporting a robust network of partners, volunteers, resident leaders and public agencies; creating a positive collaboration between residents, property management and other stakeholders; evaluating and reporting outcomes; creating shared expectations and protocols.
A successful DRS will be highly motivated to support residents to live stably in their housing and to thrive in the community; be extremely well organized and efficient; have a track record in recruiting and supporting partners and in establishing systems of assessment, collaboration, coordination, and evaluation. Exemplary experience managing human services programs, working under an Executive Director/Board of Directors structure, evaluating data, and producing outcomes is optimal.
Responsibilities
- Assessment: Create systems to document and assess resident needs utilizing individual- and community-level data, conduct resident surveys and focus groups, establish resident leadership forums. Produce actionable reports to inform partners, WHF staff, and Board leadership.
- Goals: Establish long-term, comprehensive goals for resident services using assessment data and stakeholder feedback to create a roadmap for the overall portfolio and each property.
- Resources: Identify, cultivate, and manage resources that help achieve organizational goals, including non-profit service providers, government agencies, donors, and volunteers. Work closely with the Executive Director and staff to provide content for grant applications and reports.
- Program Delivery:Match resources to identified resident needs, establish partnership roles and responsibilities, monitor program delivery, and track outcomes. Evaluate and assess the outcome of resident services programs and develop pathways to success. Prepare and manage budgets.
- Engage Residents:Conduct robust resident outreach to foster maximum participation in resident services programs and increased utilization of available resources. Support a positive sense of community and mutual respect between residents, WHF staff, and property management staff.
- Evaluate: Provide ongoing evaluation and outcome reporting for programs and partnerships. Ensure all outcomes are reported and documented as progress is made in achieving overall goals. Adjust goals, metrics, and partnerships in response to resident achievements and feedback.
- Supervise: Provide support, motivation, training and supervision for WHF’s resident services coordinators, volunteers, and partners. Utilize their talents and nurture their growth and success. Ensure a positive, collaborative approach between the Resident Services team and residents, partners, and other teams at WHF, including the executive staff and property management.
Qualifications
- Five-plus years of increasing leadership positions as a manager of human services systems and programs. Strong track record in planning and executing efficient and effective human services programs and producing replicable, scalable outcomes.
- Proven leader able to organize and motivate a diverse team of staff, clients, and partners.
- Strong organizational skills and a proven ability to communicate effectively.
- Proficiency in program planning, data collection, data analysis, and reporting outcomes.
- Articulate and persuasive in written and oral English. Fluency in other languages desirable.
- Graduate degree in public policy, human services, program management or equivalent experience preferred. A Master’s Degree in Social Work is highly desirable.
- Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
- Good listener, collaborate problem solver, good team spirit. Nimble and flexible. Experienced in piloting new programs and responding to changing opportunities and challenges.
- Passion for the mission of affordable housing and improving lives of low-income households. Familiarity with Loudoun and Fauquier County populations and stakeholders a plus.
Salary and Benefits
$70,000.00-$80.000 per year. Higher compensation available based on qualifications and experience. Medical insurance.
Equal Opportunity Employment
WHF offers equal employment opportunities (EEO) to employees and applicants for employment.
How to Apply
Please submit your resume and a thoughtful cover letter via to info@windyhillfoundation.org or through the form below. Resumes will be accepted until the position is filled.
Resident Services Coordinator
Reports to: Director of Resident Services
Status: Full-time (40/week),
About Windy Hill Foundation
Windy Hill Foundation (WHF) is an award-winning, non-profit, affordable housing provider formed in 1981 in Middleburg, VA. WHF’s mission is to provide safe, decent, affordable housing to low- and lower-income families and older adults in Loudoun and Fauquier counties and to encourage self-improvement and self-sufficiency among our residents. We operate 310 residential units and offer comprehensive support services and educational resources to children, adults, and senior residents.
Summary Description
WHF’s Resident Services program promotes opportunity and independence for WHF residents through a combination of strategic programming, individual support, and community partnerships. Our Resident Services goals include housing stability, economic and educational development and mobility, health and wellness, and population-specific services (children, youth, parents, seniors, veterans). The Resident Services Coordinator (RSC) will report to and support the Director of Resident Services (DRS) and work collaboratively with other staff, partners, and volunteers to deliver consistent, replicable, and scalable outcomes.
A successful RSC will be highly motivated to support residents to live stably in their housing and to thrive in the community; work as a team to deliver and evaluate programs; deliver direct service to residents of all ages and diverse backgrounds; perform administrative assignments and reports; coordinate direct service such as food delivery and linking residents to community resources; and scheduling resident activities and events. This position will require in-person, on-site safety precautions followed. This position does require driving a van as well as some lifting. This position interacts daily with residents, community partners, and volunteers.
Responsibilities
- Program Delivery: Match resources to identified resident needs, establish partnership roles and responsibilities, monitor program delivery, and track outcomes. This position often involves driving the vans with residents to field trips, grocery stores, etc. The RSC will need to assist with the lifting of donations and supplies as needed.
- Engage Residents: Conduct robust resident outreach to foster maximum participation in resident services programs and increased utilization of available resources. Support a positive sense of community and mutual respect between residents, WHF staff, and property management staff.
- Administrative Tasks: Perform administrative tasks as assigned not limited to developing content for monthly newsletters and informational flyers, reporting outcomes of programs to the DRS, assisting residents with online applications, speaking with residents in person and on the phone, and performing other basic administrative duties.
- Community Room/Resident Activities: The RSC will be responsible for creating a clean, healthy environment in the WHF community rooms. This position will work with residents of all ages to engage them in enriching activities that are age-appropriate and follow WHF guidelines. The RSC will make sure a healthy, supportive, and inclusive environment is available for all residents who wish to participate.
Qualifications
- Strong organizational skills and a proven ability to communicate effectively.
- Articulate and persuasive in written and oral English. Fluency in other languages desirable.
- An undergraduate degree is desirable but not necessary.
- Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
- Good listener, collaborative problem solver, good team spirit. Nimble and flexible
- Passion for the mission of affordable housing and improving the lives of low-income households and working on programs for people of all ages and backgrounds.
Salary and Benefits
Salary based on qualifications and experience. Medical insurance provided.
Equal Opportunity Employment
WHF offers equal employment opportunities (EEO) to employees and applicants for employment.
How to Apply
Please submit your resume and a thoughtful cover letter via to info@windyhillfoundation.org or through the form below. Resumes will be accepted until the position is filled.