In addition to providing safe and affordable housing, Windy Hill has a resident services team who provide resources as well as enrichment activities that foster stability, financial independence, and community well-being.
At Levis Hill House, our resident services team is always ready to lend a helping hand. From navigating unexpected medical bills to managing paperwork or filling out complicated forms, our seniors often face challenges that can feel overwhelming. Here are just a few examples of how the team has supported neighbors in our community, helping them stay independent and thrive.
One of our long-time residents at Levis Hill House has called the community home for over a decade. She has seen the resident services team grow and evolve over the years, and she appreciates the dedication and support they provide every day. Whether it’s coordinating fun events, organizing trips, or lending a helping hand, the team has become a central part of her experience at Levis Hill House. “They’re involved in our lives, which is nice it’s helpful to have support. I don’t know how they do it all. They work really hard to make sure everyone is happy.”
This resident recently faced a frustrating situation when her car broke down shortly after purchase. With the help of the resident services team, they were able to quickly find a buyer who came to pick up the car and provide her with payment. “They were extremely proficient, they went on the internet and found a place that could come pick up my car and give me a check which was all I could have asked for.” She shared, “thanks to their help, it was handled very quickly and was a pleasant experience.”
When asked how she is adjusting to not having a car, she mentioned the Windy Hill shuttle bus being a helpful resource for residents, “I like to go on the bus trips to get out of the house sometimes, one time we went to a new pizza place and recently we went to the Washington Zoo, which was fun.” For this resident, having caring and attentive resident services staff on-site has made living at Levis Hill House a positive and rewarding experience. She values the sense of community, the personal attention, and the reassurance that help is always nearby when needed.
In another instance, a separate Levis resident was recently confronted with the overwhelming burden of $9,000+ in medical bills. After reaching out to the resident services team, they discovered resources and financial assistance programs she could apply for to help cover the cost of her medical bills. Working alongside resident services coordinator, Madi, she completed the necessary applications to see if she qualified for assistance. Their dedication paid off—the resident’s medical bills were fully forgiven, lifting a huge weight off her shoulders. “All that work paid off when my bills were fully forgiven, I could not have done it without Madi,” she said, expressing her gratitude for the support she received.
These stories highlight just a few ways the resident services team goes above and beyond, providing both practical help and peace of mind. Whether it’s managing unexpected expenses or navigating complex applications, residents know they can rely on a team that truly cares about their wellbeing.
Click here to learn more about the services we provide.
